Monday, 12-May-08 07:15:14 PDT

Michael and Pauline live in Calgary, Alberta, and own a 1998 Ford Windstar (similar to the one pictured above). At approximately 70,000 Kms, a failed head gasket caused engine failure and resulted in them having to replace it. This, unfortunately, was only the beginning of their Windstar woes.

Their dealer, Marlborough Ford in Calgary, replaced the engine in their windstar, but the McCabe's had to return the van to Marlborough Ford three times after having their engine repaired due to apparent poor workmanship. They have now been without their van for over 6 months because the final problem they had was transmission failure and they are unable to afford this additional repair exepnse. Read thier letters below for the full story.

Letter to Alain Batty - CEO Ford Canada
Letter to Jennifer Francis - Transmission failure
Communication with the Alberta Motor Vehicle Industry Council

Document Last Modified on Friday, 23-May-03 10:53:26 PDT