Southwest Airlines Policy for Fat Travellers
Please contact Southwest Airlines to express your concern regarding their policy requiring large customers pay two fares. They have mentioned, in several interviews, that they receive very few complaints from fat people. Complaints received are primarily from average size customers, angry about being cramped by fat passengers. Contact them with your stories at the following phone numbers or address:
Customer Relations: (214) 792-4223 8 am - 5 pm central time
Reservations: (800)-I-FLY-SWA
Address: SouthWest Airlines P.O. Box 36647-1CR, Dallas, TX 75235
NAAFA has a great reference for writing complaint letters.
Another good reference is their Ps and Qs of Activism.